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nikos.chalikias@lightfastelectronics.com June2011

emboxit

20 July 2012 9:55
Chat InformationPlease wait for a site operator to respond.
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Chat InformationYou are now chatting with 'Samson'
Samson: Hello and Welcome to Live Chat Support.
Samson: How may I assist you today ?
nikos chalikias: Hello Samson,
nikos chalikias: I have cpanel basic for some months now, but my site is visible only as http://109.75.171.200/~emboxitc/ and not as www.emboxit.com.
nikos chalikias: please advise what to do
Samson: Ok,let me check your account .
Samson: I have updated the nameservers for the domain emboxit.com
Samson: please allow a few hours for propagation , after that the www.emboxit.com.should be accessible .
nikos chalikias: Great thank you!
Samson: You are welcome
Samson: Is there anything else I may assist you with?
nikos chalikias: I will wait to see my site, thanks and goodbye,
Samson: Sure
Samson: You are welcome
Samson: Thank you for visiting our live chat service. It was a pleasure serving you. Please feel free to revert in case of any issues or doubts.
Samson: Bye 
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Nelson S'
Nelson S: Hello and Welcome to Live Chat Support.
Nelson S: How may I assist you today ?
nikos chalikias: Hello please check below my yesterday chat:
nikos chalikias: 20 July 2012 9:55 Chat InformationPlease wait for a site operator to respond. You are not currently in a chat session. You are not currently in a chat session. Chat InformationYou are now chatting with 'Samson' Samson: Hello and Welcome to Live Chat Support. Samson: How may I assist you today ? nikos chalikias: Hello Samson, nikos chalikias: I have cpanel basic for some months now, but my site is visible only as http://109.75.171.200/~emboxitc/ and not as www.emboxit.com. nikos chalikias: please advise what to do Samson: Ok,let me check your account . Samson: I have updated the nameservers for the domain emboxit.com Samson: please allow a few hours for propagation , after that the www.emboxit.com.should be accessible . nikos chalikias: Great thank you! Samson: You are welcome Samson: Is there anything else I may assist you with? nikos chalikias: I will wait to see my site, thanks and goodbye, Samson: Sure Samson: You are welcome Samson: Thank you for visiting our live chat service. It was a pleasure serving you. Please feel free to revert in case of any issues or doubts. Samson: Bye
nikos chalikias: problem remains...
Nelson S: let me go though it
Nelson S: I can see that the website emboxit.com is working fine and is correctly propogating from the server
nikos chalikias: I can not see http://www.emboxit.com/ from the browser!!!
nikos chalikias: but I do can see http://109.75.171.200/~emboxitc/
Nelson S: Please clear your browser cache and try again
Nelson S: Also please reboot the local router
nikos chalikias: I will check from another computer...
Nelson S: sure
nikos chalikias: I can NOT see it also from the other computer!!!
nikos chalikias: I will open a third machine ...
nikos chalikias: ...A linux pc
nikos chalikias: NOTHING
nikos chalikias: www.emboxit.com does not exist...
Nelson S: I will suggest to to please reboot your local router and check
nikos chalikias: I wiil right now
nikos chalikias: but I might loose you
Nelson S: you can get back to me
You are not currently in a chat session.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Sheridan'
Sheridan: Hello and Welcome to Live Chat Support.
Sheridan: How may I assist you today ?
nikos chalikias: Hi Sheridan
nikos chalikias: I was chating with Nelson, before I restarted my router
Sheridan: ok
Sheridan: let me transfer your chat to Nelson
nikos chalikias: ok
Chat InformationPlease wait while I transfer the chat to 'Nelson S'.
Chat InformationYou are now chatting with 'Nelson S'
Nelson S: hi
nikos chalikias: Hi Nelson
nikos chalikias: I restarted the router
Nelson S: Hello Nikos
nikos chalikias: It works!
Nelson S: great
Nelson S: it was just the local DNS issue
nikos chalikias: Was it something I should have done myself from cpanel?
Nelson S: no it was just a local DNS issue
nikos chalikias: That means I should have asked for help, long ago :)
Nelson S: nope you have just rebooted the router and it should have worked
nikos chalikias: I have created this account 1 year ago
nikos chalikias: When is time to pay again?
Nelson S: Do you mean the next due date ?
nikos chalikias: I do not know what due-day means!
nikos chalikias: due date
Nelson S: ok
Nelson S: Please allow me some time to transfer the chat to our billing team
nikos chalikias: ok
Nelson S: they will let you know when to pay
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Lucy'
Lucy: Hello Nikos
nikos chalikias: Hi Lucy
nikos chalikias: I have created my account about one year ago
Lucy: okay
nikos chalikias: When is time that I have to pay again?
Lucy: May I have the e-mail address, which you have registered with us at the time of signing up?
nikos chalikias: it should be: nikos.chalikias@gmail.com
Lucy: thank you
Lucy: Give me a moment please. I am looking into this.  
nikos chalikias: ok
Lucy: the due date of your : cPanel Basic Plan - emboxit.com is : 25/08/2012
Lucy: you will receive a  renewal Invoice on your registered e-mail id
nikos chalikias: Fine!
nikos chalikias: Thank you for you nice support
nikos chalikias: bye
Lucy: Thank you for visiting our live chat service. It was a pleasure serving you. Please feel free to revert in case of any issues or doubts.
Lucy: You might receive a short Survey, We would request you to give us your valuable feedback as it will help us to go that extra mile to provide you with Quality Service.
Lucy: bye

General Info
Chat start time 	 Mar 16, 2013 11:02:08 AM EST
Chat end time 	 Mar 16, 2013 11:27:08 AM EST
Duration (actual chatting time) 	 00:25:00
Operator 	 Adam Smith

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alexis'
Alexis: Hello and Welcome to Live Chat Support.
Alexis: How may I assist you today ?
nikos chalikias: I would like to upgarde my cpanel, shared account but I can not find how
Alexis: Do you wish to upgrade to a higher level?
nikos chalikias: yes
Alexis: I can see that you currently have cPanel Basic Plan - emboxit.com
Alexis: Let me transfer this chat to our Billing department who will assist you further with this.
info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Adam Smith'
Adam Smith: Hello Nikos
nikos chalikias: Hi, What is the way to upgrade?
Adam Smith: Give me a moment please. I am looking into this.  
nikos chalikias: I want to go from cPanel basic to cPanel Advance
nikos chalikias: ?
Adam Smith: I need some time to calculate the amount for the upgrade.
Adam Smith: You will need to pay 25 GBP to upgrade to the Advance plan.
Adam Smith: The upgrade will be valid till 25/08/2013.
nikos chalikias: OK 25GBP to upgrade until 25/08/2013, What is the link to to so?
Adam Smith: I have sent Invoice#174623 to your primary email address.
Adam Smith: Please let me know once you have made the payment.
nikos chalikias: ok checking email...
nikos chalikias: I can see the invoice
nikos chalikias: I will pay now....
Adam Smith: Alright.
Adam Smith: Please select PayPal.
Adam Smith: Its an instant mode of payment.
nikos chalikias: done, but not with Paypal, I have new debit card and would take time to register to paypal
Adam Smith: We have received your payment.
Adam Smith: Your hosting account has been upgraded.
Adam Smith: Please let me know if I can be of any further assistance to you.
nikos chalikias: i am checking account...
nikos chalikias: Yes I can see from cPanel that now I have 10GB available
Adam Smith: Yes.
nikos chalikias: Great!!! Thanks
Adam Smith: You are welcome
Adam Smith: Bye, have a great time! :)
Adam Smith: You might receive a short Survey, We would request you to give us your valuable feedback as it will help us to go that extra mile to provide you with Quality Service.
nikos chalikias: ok closing the chat
Adam Smith: Sure :)
Adam Smith: Bye :)